Frequently Asked Questions

 

Q. Who is Hugs for Kids?

Hugs for Kids is a family business, created for a single purpose; to bring the art, wonder and love back into the often too commercial world of children's toys, clothes and accessories. Hugs for Kids opened it's first store in 2012. Located in Belgrave, Victoria, Australia, the shop is a specialist children's boutique designed to bring together the best kids products on offer and present them in a single, accessible space. Soon after opening that first "bricks & mortar" store we saw an opportunity to spread the message we believed so deeply and so, being gluttons for punishment, we built this website as well. 

Read More »

 

Q. Are you a reputable business?

We like to think so. And in general it seems our customers do to. But don't take our word for it, take a look at our testimonial and press pages and see for yourself.

 

Q. Are you stable and secure?

When you buy from Hugs for Kids, you buy safe in the knowledge that we are a "proper" bricks and mortar store. In fact, it is our physical store in Belgrave, Victoria where your online orders are lovingly picked, wrapped and packed by our shop staff. And that is part of what makes Hugs for Kids so special. You are not just a web order or a faceless number, you are a customer. Our customer. And that makes you special too. You can read more about us here or even take a virtual tour of the store.

 

 

Products

 

Q. What sort of products do you sell?

At Hugs for Kids, we bring together the very best baby and children's products on offer and present them in a single, accessible space. So whatever it is that you need; clothes, toys, dinnerware, stationery, baby needs, decor or more, we know we've got you covered. 

 

Q. Who do you cater for?

Not only do we have an amazing range that will satisfy your every need, it will also cover all of your kids from birth to around ten years old. We're not just a baby shop, not just for toddlers and not just for school kids. Boys or girls, we've got something for everyone.

 

Q. Do you stand by your products?

Our own kids use the products we stock, so do we care about what we put on the shelves? You better believe it. If it's not good enough for our kids, it's not good enough for yours. So when we say we only stock the best brands, we mean it.

 

 

Shopping Online

 

Q.  What payment options can I use?

You can choose to pay for your purchases via Visa or Mastercard. When purchasing from Hugs for Kids your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology as is the industry standard. You can read more about this here.

If you are a business, educational institution or organisation and wish to pay via Cheque or Direct Deposit, please contact us for details.

 

Q. What are your delivery timeframes?

Hugs for Kids delivers via Australia Post shipping and delivery services. All orders will be processed and dispatched with 24 hours of payment confirmation and delivery times after dispatch depend on the shipping option selected by the customer. You can view these timeframes and more details here.

 

Q. What are your shipping fees?

Shipping fees depend on the delivery service requested and the size of the parcel required to send your products. You can estimate your shipping in the shopping cart for final confirmation as to what size parcel your products fit, and you can view our delivery pricing structure here. If you live locally, you can also elect to pick up your goods in-store and save on shipping charges.

 

Q. Where do you ship to?

At the moment, Hugs for Kids only delivers products within Australia and New Zealand.

 

Q. Can you wrap?

Hugs for Kids offers free gift wrapping on all web purchases. Simply select the gift wrap option at the checkout. We will also include a complimentary gift tag but if you would prefer to purchase a more formal gift card we can then include a personalised message for you.  You can find out more about our gift wrapping service here.

 

Q. Do you offer lay-by?

Yes, Hugs for Kids offers a lay-by option on most products to provide flexible and convenient shopping for you. Lay-bys can be processed online quickly and easily at the checkout. You can read more about this service here.

 

Q. What if I'm not satisfied with my purchase?

Hugs for Kids is committed to customer service. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund or an exchange coupon.  

If you do wish to return an item, please see out Returns & Refunds policy.

 

 

Security

 

Q. Are my personal details secure?

Hugs for Kids is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone and we will retain your information only for as long as necessary to provide you services. If at any time, you wish to know what personal information we have relating to you, you may email us at info@hugsforkids.com.au. Please read our Privacy Policy if you would like further information.

 

Q. What about cookies?

Hugs for Kids uses cookies to allow you to maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from our website only last while you’re browsing the site. We do not store persistent cookies on your computer. 

Read More »

 

Q. What do you do with my information?

Any information we collect is used only to identify and process your orders, to personalise your shopping experience with us, to offer you rewards and prizes or to provide you with relevant information such as being included on our newsletter list. We will also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We will never release your personal information to third parties except where required by law. More information on our use of your information can be found here.

 

Q. What about payment security?

When purchasing from Hugs for Kids your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology as is the industry standard. Further details can be found in our Privacy Policy.