Delivery Information


Expected Delivery Times

The expected delivery times in the table below are those provided by Australia Post, our chosen shipping company. They are estimates only and Hugs for Kids cannot guarantee any delivery time once your parcel has been dispatched. Tracking Numbers are provided in the Shipping Confirmation email which is sent once your order has been dispatched. You can track your order by clicking the link in your email or by accessing the Australia Post website.

If you wish to check your eligibility to receive a next day delivery, or clarify a more precise delivery time for a particular suburb, you can input your details into the AusPost Delivery Calculator. The "From" postcode is 3160.

Same Day Dispatch for orders received before 11am

Shipping Method Expected Delivery Time
Collect Instore Next Day
Regular Post 2+ Business Days*
Express Post Next Business Day*
New Zealand 3-10 Business Days

 

Postage Costs
 

You can estimate your shipping in the shopping cart for final confirmation as to what size parcel your products fit. Postage costs by State and Parcel Sizes are shown in the tables below.

Australia - FREE Delivery for orders in Australia over $99*

Victoria Regular Post Express Post
Small Parcel $8 $11
Medium Parcel $8 $13
Large Parcel $8 $16
New South Wales Regular Post Express Post
Small Parcel $8 $11
Medium Parcel $14 $16
Large Parcel $20 $45
South Australia Regular Post Express Post
Small Parcel $8 $11
Medium Parcel $14 $16
Large Parcel $20 $45
Tasmania Regular Post Express Post
Small Parcel $8 $11
Medium Parcel $14 $26
Large Parcel $20 $45
Queensland Regular Post Express Post
Small Parcel $8 $11
Medium Parcel $14 $26
Large Parcel $30 Contact for Quote
Western Australia Regular Post Express Post
Small Parcel $8 $11
Medium Parcel $14 $26
Large Parcel $30 Contact for Quote
Northern Territory Regular Post Express Post
Small Parcel  $8 $11
Medium Parcel $14 $26
Large Parcel $30 Contact for Quote


New Zealand - FREE Delivery for orders in New Zealand over $150*

Parcel Size Air Mail
Small Parcel $10
Medium Parcel $15
Large Parcel $20
Extra Large Parcel $30
Jumbo Parcel Contact for Quote

 

IMPORTANT INFORMATION

  1. Free Delivery is not available for items or parcels that exceed certain weights or dimensions.  Please check the item description for excluded items. You will be presented with the available postage options for your order weight/size in the checkout.

  2. If an order is returned to us due to customer error (such as incorrect address details entered), any attempted re-delivery will be charged at the full applicable rate. This includes any orders which originally qualified for free shipping. Payment of said delivery fee will be required before the order is re-delivered. 

  3. Hugs for Kids is committed to providing exceptional customer service and quality products. We endeavor to ensure that all products listed on our website are currently in stock and that pricing is true and correct, however in the event that an ordered item is not available or we are unable to fulfill your order as confirmed, we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a refund.

  4. Hugs for Kids only delivers products within Australia and New Zealand and we use the Australia Post shipping and delivery service. All orders will be processed and dispatched within 24 hours with delivery times after dispatch depending on the shipping option selected by the customer.

  5. Dispatch occurs Monday to Friday. Orders received after 11am will be dispatched the following day. Orders received after 11am on Fridays and on Saturday and Sunday will be dispatched on Monday.